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Sunday, September 13, 2009

"Serving and prospecting." quotes of the Week #12 - 6th Round

Sunday:
"Prospecting is the lifeblood for the fulfillment of your why."

Monday:
"A sale is not something you pursue, it's what happens to you while you are immersed in serving your customer."

Tuesday:
"Praise out of season, or tactlessly bestowed, can freeze the heart as much as a blame."

Wednesday:
"You can only govern men by serving them. The rule is without exception."

Thursday:
"News is like food: it is the cooking and serving that makes it acceptable not the material itself."

Friday:
"Dwell upon the brightest parts in every prospect... and strive to be pleased with the present circumstances."

Saturday:
"A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition."
James Cash Penney
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Implementing these ideas and posting quotes about them.

The success of your business reflects the amount of love you have for it. Want a more success business? Ask yourself if you can find a way to love it more. Love is the doorway, and you are the key. Remember: education changes everything. Gleen Head

Frank Bettger <------------>Benjamin Franklin
Enthusiasm: Force yourself to act enthusiastic.Temperance: Eat not to dullness; drink not to elevation.
Order: Self Organization. Take more time to think and do things in the order of importance. Silence: Speak not but what may benefit others or yourself; avoid trifling conversation.
Think of other's interests.Order: Let all your things have their places; let each part of your business have its time.
Questions: Cultivate the art of asking questions.Resolution: Resolve to perform what you ought; perform without fail what you resolve.
Key issue. The most important secret of salesmanship is to find out what the others fellow wants, and then help him the best way to get it.Frugality. Make no expense but to do good to others or yourself; i.e, waste nothing.
Silence: Listen. Keep you avoid talking too much.Industry - Lose no time; be always employed in something useful; cut off all unnecessary actions.
Sincerity: Deserve confidence.Sincerity: Use no hurtful deceit; think innocently and justly, and, if you speak, speak accordingly.
Knowledge: Know your business and keep knowing your businessJustice: Wrong none by doing injuries, or omitting the benefits that are your duty.
Appreciation & PraiseModeration: Avoid extremes; forbear reseting injuries so much as you think they deserve.
Smile: HappinessCleanliness: Tolerate no uncleanliness in body. Cloaths, or habitation.
Remember faces and names.Tranquility. Be not disturbed at trifles, or at accidents common or unavoidable.
Service and prospecting.Rarely use venery but for health or offspring, never to dulness, weakness, or the injury of your own or another's peace or reputation.
Closing the sale: action.Humility..

Best Practices: 'As early as 1960, Theodore Levitt wrote, in his marketing classic "Marketing Myopia", that customer service "involves more than good intentions or promotional tricks. It involves profound matters of human organization and leadership." (Enis, Cox & Mokwa, 1996) http://www.col.org/pcf2/papers\bisschoff.pdf