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Sunday, August 30, 2009

"Remember Faces & Names." quotes of the Week #11 - 6th Round

Sunday:
REPEAT: "Respond to the name with 'Hello, Bill' (taking care to substitute the person's actual name for 'Bill'.)

Monday:
USE: "Say something to the person immediately, using the name you just learned: 'Bill, your are working on Metronome, as I recall. Was that your team that saved our necks last month.?"

Tuesday:
"If you want to win friends, make it a point to remember them. If you remember my name, you pay me a subtle compliment; you indicate that I have made and impression on you. Remember my name and you add to my feeling of importance."
Dale Carnegie


Wednesday:
"The Name-Faced method for remembering a person's name includes 5 simple steps. Here they are:
1. Get the name.
2. Make the name concrete.
3. Find a distinctive feature on their face.
4. Make a mental picture connecting the name with the face.
5. Review the association.

Thursday:
"Evaluate - Is there something unique about this person? Do they look like anyone I know? Do I know others with their same name? I'm focusing on first name here, though a unique last name can be really helpful too. Or a last name that rhymes with their first name. Or the same first letter. Try to picture the name. I actually think about typing the name on my computer keyboard and it helps me remember it. I evaluate where on the keyboard each letter is."

Friday:
"Ask questions - I like to get to know the person a little more, so I ask some questions of the person. Where they're from, what they do, what they're looking forward to about the conference. Something interesting about them. This is also a great opportunity to repeat their name a few more times, to keep it in my head."

Saturday:
"Deliver them to someone else - If you can introduce someone to somebody else and use their correct name (pronounce the last name too if you think you have it) and a few cool things about them (this is where your questions come in), you can remember someone forever... and you can be memorable to them. Deliver the other person with a smile, a nod, a handshake, a hug, whatever makes you (and them) comfortable."

Extra:
"Smile and walk away - Now that you've learned someone's name, and a little bit about them, and introduced them to someone else, now is the perfect time to meet the next person. Just smile and walk away, knowing you've made another connection, and you've connected your new acquaintance to another new person too."

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Implementing these ideas and posting quotes about them.

The success of your business reflects the amount of love you have for it. Want a more success business? Ask yourself if you can find a way to love it more. Love is the doorway, and you are the key. Remember: education changes everything. Gleen Head

Frank Bettger <------------>Benjamin Franklin
Enthusiasm: Force yourself to act enthusiastic.Temperance: Eat not to dullness; drink not to elevation.
Order: Self Organization. Take more time to think and do things in the order of importance. Silence: Speak not but what may benefit others or yourself; avoid trifling conversation.
Think of other's interests.Order: Let all your things have their places; let each part of your business have its time.
Questions: Cultivate the art of asking questions.Resolution: Resolve to perform what you ought; perform without fail what you resolve.
Key issue. The most important secret of salesmanship is to find out what the others fellow wants, and then help him the best way to get it.Frugality. Make no expense but to do good to others or yourself; i.e, waste nothing.
Silence: Listen. Keep you avoid talking too much.Industry - Lose no time; be always employed in something useful; cut off all unnecessary actions.
Sincerity: Deserve confidence.Sincerity: Use no hurtful deceit; think innocently and justly, and, if you speak, speak accordingly.
Knowledge: Know your business and keep knowing your businessJustice: Wrong none by doing injuries, or omitting the benefits that are your duty.
Appreciation & PraiseModeration: Avoid extremes; forbear reseting injuries so much as you think they deserve.
Smile: HappinessCleanliness: Tolerate no uncleanliness in body. Cloaths, or habitation.
Remember faces and names.Tranquility. Be not disturbed at trifles, or at accidents common or unavoidable.
Service and prospecting.Rarely use venery but for health or offspring, never to dulness, weakness, or the injury of your own or another's peace or reputation.
Closing the sale: action.Humility..

Best Practices: 'As early as 1960, Theodore Levitt wrote, in his marketing classic "Marketing Myopia", that customer service "involves more than good intentions or promotional tricks. It involves profound matters of human organization and leadership." (Enis, Cox & Mokwa, 1996) http://www.col.org/pcf2/papers\bisschoff.pdf