The Tree of Knwledge (Maturana 1998)
Person ======== Person
(mensaje)
Each person hears what he hears according to his own structural determination...The phenomenon of communication does not depend on what is trasmitted, but on what happens to the person who receives it. And this is a very different matter from 'trasmitting information'.
Agile Software Development (2nd Edition) Alistair Cockburn
To put this into a concrete example, suppose someone runs into the room and shouts "Fire!" in Japanese. A Japanese-speaking listener receives a lot of information and immediatly leaps up and runs to the exit. The Japanese person next to him, who happens to be asleep, receives no information at all. The external stimulus was never converted into an internal signal. A person who speaks no Japanese notices that someone came in and shouted something, but he received no particular information form the sounds uttered. What each person receives from the shout depends on his internal condition.
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Implementing these ideas and posting quotes about them.
The success of your business reflects the amount of love you have for it. Want a more success business? Ask yourself if you can find a way to love it more. Love is the doorway, and you are the key. Remember: education changes everything.
Gleen Head
Best Practices:
'As early as 1960, Theodore Levitt wrote, in his marketing classic "Marketing Myopia", that customer service "involves more than good intentions or promotional tricks. It involves profound matters of human organization and leadership." (Enis, Cox & Mokwa, 1996)
http://www.col.org/pcf2/papers\bisschoff.pdf
| Frank Bettger | <------------> | Benjamin Franklin |
|---|---|---|
| Enthusiasm: Force yourself to act enthusiastic. | Temperance: Eat not to dullness; drink not to elevation. | |
| Order: Self Organization. Take more time to think and do things in the order of importance. | Silence: Speak not but what may benefit others or yourself; avoid trifling conversation. | |
| Think of other's interests. | Order: Let all your things have their places; let each part of your business have its time. | |
| Questions: Cultivate the art of asking questions. | Resolution: Resolve to perform what you ought; perform without fail what you resolve. | |
| Key issue. The most important secret of salesmanship is to find out what the others fellow wants, and then help him the best way to get it. | Frugality. Make no expense but to do good to others or yourself; i.e, waste nothing. | |
| Silence: Listen. Keep you avoid talking too much. | Industry - Lose no time; be always employed in something useful; cut off all unnecessary actions. | |
| Sincerity: Deserve confidence. | Sincerity: Use no hurtful deceit; think innocently and justly, and, if you speak, speak accordingly. | |
| Knowledge: Know your business and keep knowing your business | Justice: Wrong none by doing injuries, or omitting the benefits that are your duty. | |
| Appreciation & Praise | Moderation: Avoid extremes; forbear reseting injuries so much as you think they deserve. | |
| Smile: Happiness | Cleanliness: Tolerate no uncleanliness in body. Cloaths, or habitation. | |
| Remember faces and names. | Tranquility. Be not disturbed at trifles, or at accidents common or unavoidable. | |
| Service and prospecting. | Rarely use venery but for health or offspring, never to dulness, weakness, or the injury of your own or another's peace or reputation. | |
| Closing the sale: action. | Humility.. |
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